About Your Local BMW Retailer

01442 890 666

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

217 ratings and 121 comments received in the last 90 days.

10 June 2025

The sales rep was very helpful

02 June 2025

On time and very good service and hoping the same after sales.

29 May 2025

Fast, efficient delivery

26 May 2025

Friendly and professional

09 May 2025

Excellent service from Matt Haynes and colleagues (Kevin, Louise, etc). After-sales advice from Matt Haynes and Phil Barrett was excellent. I've might have dropped one star only because centre is very busy which can lead to long waits.

06 May 2025

The showroom was superb

04 May 2025

Everything was ready, all questions answered a pleasant experience.

26 April 2025

Again, all down to Amir,the bmw is a top product but you need a top back up team to support this, if I could give a 11 I would

25 April 2025

the salesperson was informative and very helpful

21 April 2025

Very helpful sales person

See all reviews

09 April 2025

Very fast and efficient delivery. Good communication throughout

05 April 2025

I was very satisfied. Jason kept me updated on progress and made the delivery a joy.

04 April 2025

Jason Tack was amazing from start to finish. He wasn't pushy at all and spent a lot of time taking me through my various options and arranging a test drive. Jason is an asset to BMW Tring and a great ambassador of your brand.

03 April 2025

Overall very satisfied with the level of service.

03 April 2025

Gerry Lane has once again been very helpful

01 April 2025

My purchase was handled in a very professional, friendly and enjoyable manner by all those involved with me.

01 April 2025

Excellent service from start to finish.

30 March 2025

an absolute pleasure doing business with Guv again - one of the reasons I went with Tring last time was that once Guv knew it was me getting the car (not my husband) he filled ME in on all the specs & finances - so refreshing and I'll be back ??

29 March 2025

Matt, Kevin, Steve & team were all excellent & very welcoming

26 March 2025

Straight forward process from deciding on the model to looking at different cars that were available in the production line to placing the order and then the car being delivered within the time advised.

15 June 2025

See above.

15 June 2025

See above. Customer service is completely lacking.

13 June 2025

All the work necessary was carried out and I was informed at each stage. (technical competence was good) Lack of customer transport was bad.

12 June 2025

On time, regular updates, polite staff

09 June 2025

5 star service

08 June 2025

Job well done, but I think that charging £8.56 for a battery, presumably for the key, is a bit steep when I buy and fit them myself for 20p.

07 June 2025

All good

07 June 2025

While the overall service was good. I was dissatisfied with the communication over the delays that a simple service and tyre change. The ETA went from 1day to 3 days and I had to call multiple times just to get an update.

06 June 2025

Everything was carried out exactly as was discussed & agreed.

06 June 2025

The costs

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04 June 2025

All the staff were very friendly and ensured that top class customer service was provided

04 June 2025

Dealt with my problem very quickly and thoroughly.

03 June 2025

The staff were very helpful and attentive in every aspect

02 June 2025

The (admittedly free) valeting was not as thorough as previously. Conversely, Nathan Lynch, the service advisor, was first class. His efforts confirmed there was no need to replace the windscreen wipers.

02 June 2025

Always friendly and helpful

01 June 2025

Excellent

30 May 2025

All problems sorted with good communication and transparency

29 May 2025

Easy to book in and the video was helpful

29 May 2025

Everything as promised. Did everything I wanted in a faster time than initially advised.

29 May 2025

Friendly staff, who don't try to upsell issues that don't need fixing. Comfortable waiting area too.

27 May 2025

Satisfied with service experience although quotes for additional work requested but not supplied. £150 diagnostic fee seems a excessive considering the vehicles failure.

27 May 2025

It was easy to book, and work done as expected

27 May 2025

As last

27 May 2025

The staff were especially friendly and helpful, and the price was reasonable.

27 May 2025

My car always comes back like bew

26 May 2025

efficient and reactive

26 May 2025

Excellent customer care at all levels. Alex Chou particularly good.

24 May 2025

Excellent customer service from start to finish Very pleasant experience can't fault

23 May 2025

Very satisfying, every thing was explained

22 May 2025

Service great, missing 5th star as was a lot of money for an oil and filter change

21 May 2025

Good reception and support from Nathan. Simple job easily completed

21 May 2025

Alex Chau gave excellent service

20 May 2025

Alex - the service manger went the extra mile in accommodating my MOT and an estimate from the repir shop as well as the major service all on the same day.

20 May 2025

Always competent.

20 May 2025

All finished within promised finish time.

19 May 2025

Work carried out quickly and efficiently

17 May 2025

Easy and simple communication. The staff know what they are doing.

16 May 2025

The gentleman who arranged my services was very good.

16 May 2025

The staff are outstandingly efficient, polite and helpful.

13 May 2025

I was happy as always. Comms and service are great.

11 May 2025

Quick and efficient

11 May 2025

The service was effiently planned and excellently executed. I appreciated the videos and everything was clearly explained to me.

10 May 2025

Simply quick service whilst I waited.

09 May 2025

Because I am looked after and treated so well. I did miss the usual receptionists the other day. Think it was a Tuesday. But they were off and badly missed. No offer of a drink!

08 May 2025

I felt the health check of the vehicle could have been done before the tyre authorisation to avoid a second visit for tyres

08 May 2025

Process and progress is explained. Problems are resolved.

06 May 2025

as above but kept me well informed throughout the process.

06 May 2025

Good communication

05 May 2025

The repairs were very easy to get booked in, a loan car arranged and the repair me made to a very high quality

05 May 2025

Well organised with consideration for the car owner

05 May 2025

I found the whole process was very efficient and trouble-free. All staff involved were polite, friendly and helpful. I thought the updates on the progress of the service were excellent and I especially liked the video of the vehicle check.

04 May 2025

As above

03 May 2025

See above. Repair was satisfactory

30 April 2025

good friendly staff

29 April 2025

Booked service and MOT a month in advance- check-in and follow up procedures adhered to by Nathan and work carried out as per.

29 April 2025

They took on a job that a couple of other centres shied away from. Alex Chow kept me up to date with progress and made the whole process very smooth.

28 April 2025

Helpful staff - efficient service

27 April 2025

As above

25 April 2025

Issue professionally dealt with.

25 April 2025

As anove

25 April 2025

Same as above

23 April 2025

Happy

21 April 2025

Sales team dealt with the whole process quickly. Once my car was ready, I was paying and out the door. Looks to me the service team also know what theyre doing.

21 April 2025

See above...overall the staff are excellent but have difficulty in processing the customer's needs smoothly so extra support for them would improve the service...

21 April 2025

As above. A health check on my car after the work carried out assured me all is good which it is not.

19 April 2025

It took almost 1.5 days to complete a brake fluid and a/c service on my 745e. I had hoped to pick my car up by 5.30 pm but only got a call at 5.10 to say I could pick up at 9.30 next day. Eventually it was released to me at 10.30 . No video report to

19 April 2025

When i called to check the status, they said my car was going in to be washed so give it 30 minutes. When i picked it up, it hadn't been washed. The person who answered the phone wasn't particularly friendly either. Rarely have a good experience here

19 April 2025

Polite and helpful staff. I was kept informed throughout

16 April 2025

I could have got a tyre much cheaper without too much effort

16 April 2025

The paperwork for my vehicle was ready and explained to me plus I was given a quick tutorial on the controls of the courtesy car.

15 April 2025

Friendly staff.

12 April 2025

Very satisfied good service

11 April 2025

Very good customer service and a clean, serviced car at the end of the day!

11 April 2025

Completely satisfied with Jack Price although others in the team let him down badly while he was on annual leave. Had to escalate issue to Elaine to get a resolution

10 April 2025

Although I had to wait for a bit for the service to be completed, I was very comfortable in the waiting area with complimentary coffee and a chat with the other patrons.

10 April 2025

Very friendly here.

09 April 2025

Was great as ever

08 April 2025

Car was ready on time and additional problem identified when the car was on the ramp was cleared .

08 April 2025

As mentioned, no issue with Sam but I cannot be satisfied with the actions that were not carried out as promised.

06 April 2025

I received what I was promised and all done on time.

06 April 2025

MOT was given and car washed and cleaned

05 April 2025

Very satisfied. I understood what was required and the cost and received the video of the underside of the car

05 April 2025

From booking in the service to checking the car in and picking it up, everything is handled with care and efficiency.

05 April 2025

Ben phoned me 3 times to confirm date and to make sure everything went ok

03 April 2025

Easy process

03 April 2025

Dealt with all my requirements, did so in a timely manner and exceeded my expectations

02 April 2025

Michael looked after us well without being pushy and pleased with my purchase

02 April 2025

Very efficient and friendly service.

02 April 2025

Very efficient process

02 April 2025

Nothing is ever a problem. More than happy to help with any quiery

31 March 2025

Always have been good to deal with

31 March 2025

Quickly resolved. Friendly people

31 March 2025

Same as above

30 March 2025

Staff are very friendly and informative. Kept me in the loop of what was happening with my car at every step.

30 March 2025

Work carried out efficiently & good communication

29 March 2025

Satisfied with the eventual outcome, but overall the experience was less than ideal as I'd had a crucial component of the car not working for almost 4 months while I waited for the appropriate part

28 March 2025

Very satisfied. Everyone I was served by at Tring was very polite and friendly.

27 March 2025

Very straightforward to deal with.

27 March 2025

Sytner Tring are always very professional and courteous. However what let them down on this occasion is the wait that i endured for my service and MOT. I was initially informed that this would entail a 2 hour wait. This turned into 4.5 hours.

27 March 2025

Work has been timely and reasonably cost effective

26 March 2025

Good communication

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